Usb ports stopped working....

[mikeaaronc]

My sister owns a Dell Inspiron 9100 Laptop computer. It has a Pentium 4 2.8 ghz and 512 Mb ram. I tried uninstalling the ports, there are no conflicts whatsoever in device manager. She already has Service Pack 2 installed on Windows XP home. I cant seem to figure out why these ports stopped working all of a sudden. I did some research and after looking for quite a while some people had that same problem but there was never a solution. She hasnt used any new usb devices other than her usb mouse, printer, and her dell mp3 player... which she has been using all along. I thought maybe a new device messed up the drivers somehow when she connected it but she has been using the same ones.... I KNOW it cant be hardware cuz her usb mouse is optical and the laser light is ON when I plug the it into ANY of the ports. Anyone have ANY clue what it could be? Basically the only thing I havent tried is formatting but I really dont want to have to do that.

 

[Law]

Did you reinstall the USB port back? or try to update it.

 

[mikeaaronc]

Yes windows xp automatically reinstalls the ports when you reboot.

 

[Law]

Is it USB 1.1 or 2.0?

 

[mikeaaronc]

As far as i know it should be usb 2.0 laptop is less than a year old. I dont know why that should matter. I downloaded a usb utitlity to check it and everything was okay I wish I had her pc with me. Im sure it told me what version of usb it is.

 

[Law]

You said she has SP2, well you can try uninstalling SP2 and reinstalling it perhaps this link will help you http://support.microsoft.com/default.aspx?scid=kb;en-us;873169

and these
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q310575

http://support.microsoft.com/default.aspx?scid=kb;en-us;870893

 

[CJJohnson]

Have you looked at the hardware in control panel, system to see if there are any exclaimation marks or resource conflicts?

 

[mikeaaronc]

you didnt read all of my post cjjohnson

"there are no conflicts whatsoever in device manager"


Hmmm I guess I could try that but she has had sp2 on her system for months now. Any ideas cant hurt.

 

[CJJohnson]

Oops, sorry

 

[mikeaaronc]

No biggie I thought it was funny lol