Reinstalling Windows - file loss?

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Therese

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I have been advised to reinstall my Windows XP on my laptop. I have one person telling me to take my harddrive to a professional and get the files I need off of it before doing this because I will lose all files. A second person is telling me I can reinstall without losing files. Please help! Thanks.
 
I would suggest the same then. Its probably better you do this anyways since you got the laptop from somewhere else. You should a fresh install.
 
Will I lose the files that I have already created? Since the computer won't acutally start, I would have to bring it somewhere to have them extract it from the hard drive. Or can I re-install Windows without losing the files? Thanks again for your prompt response.
 
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