Connie, I would trust Havock 25's statements on how to handle a customer. In case you were not aware, he operates a local computer shop, and building computers and dealing with customers is what he does.
That aside - it was most definitly NOT an alienware. There are several things wrong, some of which have already been pointed out. The gfx card, the CPU, the hard drive, all that. But also, Alienware has NEVER used MSI motherboards. They have always used Abit, Asus, and occasionaly an Alienware built chip.
@ Connie, Alienwares are over priced, nobody will deny that. However, they are built with top of the line components. Components such as AMD Athlon 64 FX-55/P4 3.6 Extreme Edition, Nvidia GeForce 6800 Ultra 512MB, Abit nForce 4 motherboards, PC Power & Cooling PSUs - top of the line stuff (well, not the Intel or the Abit
)
And if this is Greek to you, start learing about computers before you sell them.