Removing

[psychoe!]

I recently had Cogeco's F Secure AV software ( Cogeco F-Secure )and uninstalled it. When I went back to check the folders, they were still there and I couldn't delete them. The message I got was:

Cannot delete domainNames.dat: Access is denied. Make sure the disk is not full or write-protected and that the file is currently not in use.

I have tried deleting in safe mode and it gave me the same message. Cogeco's tech department had only 1 suggestion - system restore to the point before it was installed. He said that it was a pc problem.

Questions I have:
1. I don't know much about system restore - will I lose anything (documents, games, etc)?
2. Can these files (there is more than just the one) be deleted without using system restore?
3. What kind of prob could I have with the pc?

Thanks all,

E!

 

[Fafnir]

right click the folders. If the read-only box is checked, uncheck it. Start from the top and work down, sometimes you cannot uncheck it if it is a sub-folder of one that is also read only

 

[Fafnir]

err sorry.. after right clicking select properties

 

[Blitze105]

lol
also make sure that the folder belongs to you. then delete it. if you cannot do it this way go through your command prompt and delete the pesky thing.

I have forgotten how to take control of a folder, sorry.

You may also want to download windows washer and just 'bleach' the file.

PS
as for the restore point, no it should not take anyfiles with it

 

[Glider]

MS-DOS

Restart in true MS-DOS mode;

Use the 'DELTREE/Y' command to delete.

 

[psychoe!]

Re: MS-DOS

Restart in true MS-DOS mode;

Use the 'DELTREE/Y' command to delete.

I am unsure exactly how I would do this. Could you be more specific plz. I looked in msconfig and couldn't see anything offhand.

Thanks all,

E!

 

[Glider]

Restart computer;

When it is booting up press F8 repeatedly;

Select the number corresponding to 'ms-dos';

type in 'DELTREE/Y (FILE NAME)' which might be 'DELTREE/Y domainNames.dat' with a space in between the Y and File Name and no Brackets etc.