I was having a computer problem and an Emachines tech advised me to take the computer to Compusa to have it checked out. The Compusa guy told me it was likely a hard drive failure and I should try to return it. He told me I voided the warranty because I used some pliers to pull out 2 thumbscrews on the case (the thumbscrews were "stuck" spinning in place and I couldn't pull them out with my hands) Now the case around the screwholes is bent a little with some of the paint missing.
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So basically I have a broken computer which may or may not have a hard drive problem, and the warranty has supposedly been voided because the case is bent slightly.
Not sure what to do now. My return policy ends in 8 days so I can either try to return it or send it to emachines (even though they may void the warranty) I don't want to return it because I got a good deal on this computer ($230) and would like to keep it. I'd like to see if Emachines will fix it. If anyone's knows how warranties work, what do you suggest? The computer was an open box display if that helps (used only by the staff though)
Thanks for any help
Pic
So basically I have a broken computer which may or may not have a hard drive problem, and the warranty has supposedly been voided because the case is bent slightly.
Not sure what to do now. My return policy ends in 8 days so I can either try to return it or send it to emachines (even though they may void the warranty) I don't want to return it because I got a good deal on this computer ($230) and would like to keep it. I'd like to see if Emachines will fix it. If anyone's knows how warranties work, what do you suggest? The computer was an open box display if that helps (used only by the staff though)
Thanks for any help