ccApp tends not to respond as it is trying to end all its processes. Here is the offical Symantec article on this issue.
"Message: "ccApp.exe is not responding" during computer restart or shut down
Situation:
When you restart or shut down your computer, you see the Windows dialog box displaying the message "ccApp.exe is not responding. . . ." Sometimes, Windows closes the program and you can restart or shut down. At other times you must click End Now to close ccApp.exe.
Solution:
This problem was fixed for some Norton programs in the latest Common Client and Norton AntiSpam program updates. To install the update, start your Norton product, run LiveUpdate, download the updates, including any Common Client updates and the Norton AntiSpam program update if it is listed, and then restart the computer when prompted. For more details on how to run LiveUpdate, see the document How to run LiveUpdate.
This message can also occur when ccApp.exe, the main Norton host file, is closing the Norton product services and the computer is shut down before ccApp.exe has finished. If you have the latest program updates and you still get this message, wait a minute or two for Windows to close. If Windows does not close the application in that time, then click End Now and allow the shutdown process to continue."
Their solution is not very helpful, but there is a way to fix your problem. First thing you will need is the actual norton cd that you installed with. If it came pre-installed on your pc then you may want to take part of southerns advice and get a new av program. Her advice though, to reformat the drive, is questionable at best.
One reason the app tends to hang is the order in which you update those files through live update when it is first installed. Certain versions of Norton av software require that only the redirector and common client files be upgraded before any virus updates or core program updates can be added. it's a known glitch in their coding. Obviously, if it was pre-installed, it is out of your hands, and it falls into the hands of your pc manufacturer. They may even deny responsibility and shove you over to Norton support.
So before this can go further, you need to supply some information. Which Operating System are you on, and which version of Norton are you running? Was it pre-installed or did you buy the software and install it yourself? Let's start with that and see what we can do for your issue.
"Message: "ccApp.exe is not responding" during computer restart or shut down
Situation:
When you restart or shut down your computer, you see the Windows dialog box displaying the message "ccApp.exe is not responding. . . ." Sometimes, Windows closes the program and you can restart or shut down. At other times you must click End Now to close ccApp.exe.
Solution:
This problem was fixed for some Norton programs in the latest Common Client and Norton AntiSpam program updates. To install the update, start your Norton product, run LiveUpdate, download the updates, including any Common Client updates and the Norton AntiSpam program update if it is listed, and then restart the computer when prompted. For more details on how to run LiveUpdate, see the document How to run LiveUpdate.
This message can also occur when ccApp.exe, the main Norton host file, is closing the Norton product services and the computer is shut down before ccApp.exe has finished. If you have the latest program updates and you still get this message, wait a minute or two for Windows to close. If Windows does not close the application in that time, then click End Now and allow the shutdown process to continue."
Their solution is not very helpful, but there is a way to fix your problem. First thing you will need is the actual norton cd that you installed with. If it came pre-installed on your pc then you may want to take part of southerns advice and get a new av program. Her advice though, to reformat the drive, is questionable at best.
One reason the app tends to hang is the order in which you update those files through live update when it is first installed. Certain versions of Norton av software require that only the redirector and common client files be upgraded before any virus updates or core program updates can be added. it's a known glitch in their coding. Obviously, if it was pre-installed, it is out of your hands, and it falls into the hands of your pc manufacturer. They may even deny responsibility and shove you over to Norton support.
So before this can go further, you need to supply some information. Which Operating System are you on, and which version of Norton are you running? Was it pre-installed or did you buy the software and install it yourself? Let's start with that and see what we can do for your issue.