I just got called over to the house of some family friends who are in a panic, They have a dell computer and it was running fine until they installed norton system works today. its a legal copy and everything and they entered the cd key and connected to the net to update the files and the pc crashed. Now when win XP home boots up it randomly hits a BSOD with a physical memory dump message. I have tryed uninstalling norton but everytime i tried the machine BSOD'd again. So i went into safe mode and the system was stable. I have managed to save the girls' coursework and get it to another machine, but her system is pretty much unusable at the moment and they dont know what to do.
Anyone got any suggestions? they are really frustrated by it all and I ran out of ideas!
cheers
Anyone got any suggestions? they are really frustrated by it all and I ran out of ideas!
cheers