Ok my friends computer is running under windows xp home edition. one day they tell me that the computer keeps restarting and they keep getting a error message. The message says "sorry for the inconveniance(sp) blah blah blah" Then gives the options, start in safe mode, start with networking, start with command prompt, start with last known configuration, start windows normally. So I hit start windows normally and it starts to load windows, but when it gets to the desktop there is all blue and some writing in the top left hand corner. I can not even read this because The system then restarts about 1/2 a second later. None of the other options work, and safe mode does not even get to the blue screen. When I try to read the blue screen all I can make out is "sys" or it could be "system".
I tried fixing this many ways and I even went through the trouble of making sure all the hardwere was placed correctly and made sure it was showing up in the BIOS. Then I told them to give me thier disk that will restore the computer to factory condition. They told me they did not have it, so I brought mine over, but it does not run. When it gets to being recognized it gives me a red screen saying "please call compaq" for the recovery cd, and a green and red screen with weird characters like you might see if you tried to view a webpage in japanese without the plugins and at this screen it freezes up and I need to push the power button.
They had a windows 95 boot disk so I put that in and got to dos and tried to tell it to format via C:\ then Format C: somone told me I was missing CD\ after C:\, but no matter what I do if I try to access anything on the C drive it tells me some type of error occured abort retry fail? I feel lost and confused because i can not figure out how this happened. They told me that something was getting downloaded, one of them go scared unplugged it from the wall, and it worked for awhile, but then this started to happen.
I am stumped fully please help, thanks.
I tried fixing this many ways and I even went through the trouble of making sure all the hardwere was placed correctly and made sure it was showing up in the BIOS. Then I told them to give me thier disk that will restore the computer to factory condition. They told me they did not have it, so I brought mine over, but it does not run. When it gets to being recognized it gives me a red screen saying "please call compaq" for the recovery cd, and a green and red screen with weird characters like you might see if you tried to view a webpage in japanese without the plugins and at this screen it freezes up and I need to push the power button.
They had a windows 95 boot disk so I put that in and got to dos and tried to tell it to format via C:\ then Format C: somone told me I was missing CD\ after C:\, but no matter what I do if I try to access anything on the C drive it tells me some type of error occured abort retry fail? I feel lost and confused because i can not figure out how this happened. They told me that something was getting downloaded, one of them go scared unplugged it from the wall, and it worked for awhile, but then this started to happen.
I am stumped fully please help, thanks.