Blue Screen (0x0000000A)

[Bokonon]

Greetings,

I'm a Techist Newbie, and IT intern from Brazil. Guess I wouldn't have registered in better time.

There are some cases of blue screens all over the computers. Different places, same operational system. Windows 7 Ultimate (x86 or x64). It's looking like an epidemy.
I don't know how to solve it. There is a computer here with the same problem, and I guess if it's fixed, maybe I can fix the others.

What I did so far is run some tests. I used PcCheck memory test, and it passed. I know that it may be malfunctioning anyway, but before testing the slots, I want to know if there's something more to be done.

The problem: While using the computer it simply goes to a black screen. And then bam! Blue screen of death.

The code: 0x0000000A

Please! Help me diagnose this problem.

With love,

Matheus[emoji173]

 

[Drogos]

I did a quick google search and apparently is a error that occurs when one of your devices drivers is not installed properly.

https://www.youtube.com/watch?v=fo-m54Q6eUE

 

[Bokonon]

Thanks! A coworker just used mvregclean, and I guess it is solved for now (?). Weird. I did the same exact thing in the video. Nothing happened. The computer looks fine, it is been running a stress test smoothly for some minutes, nothing happens. I will continue to check if the problem persists or not in more or less than one hour.

Also, the other computers are being checked right know. I will let you know if I find something wrong or solve the others. Thanks again!

 

[carnageX]

It's usually not recommended to use registry cleaners.

https://msdn.microsoft.com/en-us/li...129(v=vs.85).aspx?f=255&MSPPError=-2147217396

If you have a dump file from C:\Windows\Minidump, could you please upload one from one of the systems?

 

[Drogos]

Im glad you got it working. The network driver update the guy did on that video was only an example, it could be any device that was causing the error.