Gaming Failure

[colafiend]

I hope this is the right place to put this thread.

I have a problem and I have exhausted all the solutions I can think of and so far, nothing has worked.


I bought this laptop a year ago. I have an HP Pavilion 17-e049wm with Windows 8.1 (64bit).



I had no issues with it until about four or five months ago. I can browse the internet, listen to music (like Spotify), stream videos, watch HD movies, etc with no problems. However, playing a video game causes it to crash. First, it is not every time I play. Sometimes, I can have a game running for a few hours (I tested this) and not have any issues, and sometimes it will work for 10 minutes. When it crashes, it acts like I just held the reset button during game play (no freezing, no messages, no blue screen, etc). Every once in a while, I will get a BSOD with a message about an "uncorrectable error", and then it resets.



Here is what I have done:
1. I updated ALL of my drivers (BIOS, graphic, audio, etc)
2. I cleaned my fan, cleaned the vents, and ran a temp test (it does not run hot)
3. I turned off Windows 8.1 "auto shut off" error log.
4. I don't think I am running of of RAM. I could be wrong here, as I am not an expert.
5. I even changed all game graphic settings to super low quality.



Here are my specs:
OS Name Microsoft Windows 8.1
Version 6.3.9600 Build 9600
OS Manufacturer Microsoft Corporation
System Manufacturer Hewlett-Packard
System Model HP Pavilion 17 Notebook PC
System Type x64-based PC
Processor AMD A10-5750M APU with Radeon(tm) HD Graphics, 2500 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.33, 6/3/2014
SMBIOS Version 2.7
Embedded Controller Version 1.21
BIOS Mode UEFI
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "6.3.9600.17196"
User Name Family\FAMILY\Christina
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.19 GB
Available Physical Memory 5.47 GB
Total Virtual Memory 14.4 GB
Available Virtual Memory 12.6 GB
Page File Space 7.25 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

 

[carnageX]

Did you get the drivers from AMD's website rather than from HP's website?

Also, do you have any crash logs under C:\Windows\Minidump ? If so, add them to a zip file and upload them here.

 

[colafiend]

Yes, I downloaded the drivers from AMD's site.

And I attached the .zip. I hope it works. (I've never done that before.)

I had to split it.

 

[carnageX]

Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR (Windows Debuggers)

All of them are 0x124, which points to hardware.

Start out by testing your RAM with Memtest86+: Memtest86+ - Advanced Memory Diagnostic Tool
Burn the ISO to a CD, and then boot off of it and let it run. Let it run for a minimum of 4 hours - the longer the better. If there are any errors at all, then there's a problem with your RAM and you'll need to test one stick at a time.

 

[colafiend]

Thanks! At least I have a starting point now. I will do this and see what happens.

 

[carnageX]

Good luck - let us know what Memtest turns up with.

 

[colafiend]

Well, I have tried running the Memtest from a USB and a CD and neither are working. I get a message saying the boot from device failed. Any suggestions there??

 

[carnageX]

How did you burn the ISO to the disc? If you're running Windows 7 or 8, you can just right click the file and choose "Burn image to disc".

Otherwise, use IMGBurn and choose the "image to disc" option.

You can try the USB way with something like UNetbootin.

Sent from my HTC One