How do you map a NAS drive as a network drive when you only know the IP address and you can only use command prompt?

[CheckDFX]

I have a client with a Windows 7 laptop, which I can access via command prompt without disturbing her. We recently had a technician go into her home, while the client was there, in order to physically install a new, pre-formatted NAS drive as a back-up drive. Although that is done, the actual software side is still not properly set-up. I know NAS enclosure's IP Address, but I do not know its hard drive's network path

Our service prides itself on servicing the customer in the background, so they stay uninterrupted and productive.

How do I map the NAS drive as a network drive when I only know the NAS enclosure's IP address and I can only use command prompt to complete this task without disturbing her?

 

[C0RR0SIVE]

Can't you RDP into the clients computer and network with it that way?

 

[CheckDFX]

Hi c0rr0sive,

We do have the ability to do that, but it is our policy to do that only with the client is away from their computer. If they are really busy, that becomes a problem, as we do not want to disturb their productivity time. We are able to conduct both command prompt and file transfer tasks in the background, which is why I am asking this.