laptop spyware

[carnageX]

Nope, that's normal if you're running Windows 64bit. Just post the log and I'll look through it .

 

[mron71]

Haha i'm a noob but I won't do that

 

[mron71]

Do you mean this?

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 1:47:37 PM, on 2014-05-05
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.9600.16518)

FIREFOX: 29.0 (en-US)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\CyberLink\YouCam\YouCamService.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPMSGSVC.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Windows\SysWOW64\NOTEPAD.EXE
C:\Users\user1\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN Canada - Outlook.com formerly Hotmail, Bing, Skype and latest news
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = MSN Canada - Outlook.com formerly Hotmail, Bing, Skype and latest news
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN Canada - Outlook.com formerly Hotmail, Bing, Skype and latest news
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN Canada - Outlook.com formerly Hotmail, Bing, Skype and latest news
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\amd64\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [AccelerometerSysTrayApplet] C:\Program Files (x86)\Hewlett-Packard\HP 3D DriveGuard\AccelerometerST.exe
O4 - HKLM\..\Run: [YouCam Service] "C:\Program Files (x86)\CyberLink\YouCam\YouCamService.exe" /s
O4 - HKLM\..\Run: [HPMessageService] C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPMSGSVC.exe
O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Microsoft.NET Framework SecurityCrypt x2.0c (.Net Crypt) - Unknown owner - C:\Windows\system32\mutex-Threads.exe (file missing)
O23 - Service: Microsoft.NET Framework Kernel x2.0c (.Net Main) - Unknown owner - C:\Windows\system32\idle-Threads.exe (file missing)
O23 - Service: Microsoft.NET Framework KernelSecurity x2.0c (.Net Security) - Unknown owner - C:\Windows\system32\latch-Threads.exe (file missing)
O23 - Service: CNG Key Isolation Service x2.0c (.Net Semaphore) - Unknown owner - C:\Windows\system32\semaphore-Threads.exe (file missing)
O23 - Service: AdaptiveSleepService - Unknown owner - C:\Program Files\ATI Technologies\ATI.ACE\A4\AdaptiveSleepService.exe
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.EXE
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: HP SimplePass Cachedrv Service (Cachedrv server) - Unknown owner - C:\Program Files\Hewlett-Packard\SimplePass\cachesrvr.exe
O23 - Service: CyberLink PowerDVD 12 Media Server Monitor Service - CyberLink - C:\Program Files (x86)\CyberLink\PowerDVD12\Kernel\DMS\CLMSMonitorServicePDVD12.exe
O23 - Service: CyberLink PowerDVD 12 Media Server Service - CyberLink - C:\Program Files (x86)\CyberLink\PowerDVD12\Kernel\DMS\CLMSServerPDVD12.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: @oem14.inf,%hpservice_desc%;HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPWMISVC.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: HP SimplePass Service (omniserv) - Softex Inc. - C:\Program Files\Hewlett-Packard\SimplePass\OmniServ.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9073 bytes

 

[mron71]

Here's a pic of it, maybe I'm wrong but from what I could find out about it it's spyware

 

[mron71]

I tried going to the program file and deleting it but when factory reset it's there again.

 

[carnageX]

Hmm, looks good other than the only ones I'm not sure about:

O23 - Service: Microsoft.NET Framework SecurityCrypt x2.0c (.Net Crypt) - Unknown owner - C:\Windows\system32\mutex-Threads.exe (file missing)
O23 - Service: Microsoft.NET Framework Kernel x2.0c (.Net Main) - Unknown owner - C:\Windows\system32\idle-Threads.exe (file missing)
O23 - Service: Microsoft.NET Framework KernelSecurity x2.0c (.Net Security) - Unknown owner - C:\Windows\system32\latch-Threads.exe (file missing)
O23 - Service: CNG Key Isolation Service x2.0c (.Net Semaphore) - Unknown owner - C:\Windows\system32\semaphore-Threads.exe (file missing)

Don't remove them with HiJackThis, yet though. Let's run another scan and see what that turns up.

Download/run ComboFix from here: ComboFix Download

Once that's finished, post the log contents it generates when it's completed.

 

[mron71]

Ok, is it alright to post that stuff on here?

 

[mron71]

Combofix can't run in compatibility mode. I'm sure this is simple but....well you know..newbie

 

[carnageX]

Ok, is it alright to post that stuff on here?

Yes, it should be fine.

Combofix can't run in compatibility mode. I'm sure this is simple but....well you know..newbie

Why are you running it in compatibility mode? Just right click it > Run as Administrator and let it run.

 

[mron71]

I did that but it still gives me that msg