Windows 8.1 BSOD

jonahjones

Beta member
Messages
2
Location
England
Hello,
I am having problems with my hp envy laptop.When I play one of my games the laptop shuts down and displays a BSOD Here is what follows:

:(
Your PC ran into a problem and needs to restart.We're just collecting some error info and then we'll restart for you (0% complete)

if you would like to know more,you can search online lator for this error
DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys)

Is there anyway to fix this i will put my computer infomation right here

------------------
System Information
------------------
Time of this report: 12/2/2013, 16:36:37
Machine name: LAPTOP
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.131006-1505)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP ENVY 17 Notebook PC
BIOS: F.24
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 12288MB RAM
Available OS Memory: 12064MB RAM
Page File: 2967MB used, 21383MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4600
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_1966103C&REV_06
Display Memory: 1792 MB
Dedicated Memory: 0 MB
Shared Memory: 1792 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD0348
Native Mode: 1920 x 1080(p) (59.997Hz)

I also have a Nvdia graphics card
 
Last edited:
Back
Top Bottom