Hello,
So my friend has been having a problem on her laptop where it will randomly give her a blue screen of death and shut down, then on reboot "repair windows" which took several minutes. I could easily see this had to be some sort of virus, and she had already gotten a virus before. I figured that a factory restore would be the best route to go, using the partition in the hard drive to reinstall windows 7 onto the laptop. After going through the process, and the computer applying setting for the first time like when you would buy the computer new, an error would come up: Setup.exe 0xc0000005 and then basically saying application could not start click ok to close or something like that. The setup will finish, but there is obviously something wrong with windows. For example, you can not access the screen resolution option when right clicking on the desktop, which was the first problem i noticed. There were numerous other problems such as this, as well as that the laptop did not recognize it had a wireless internet adapter and wanted an Ethernet cord plugged in. I believe there is something wrong with the windows factory install partition and i am wondering if there is a way to fix this. I dont have her computer with me right now as i am back home but it is an ACER, beyond that i dont know if 32 or 64 bit, but i believe 32 bit
Thanks guys.
So my friend has been having a problem on her laptop where it will randomly give her a blue screen of death and shut down, then on reboot "repair windows" which took several minutes. I could easily see this had to be some sort of virus, and she had already gotten a virus before. I figured that a factory restore would be the best route to go, using the partition in the hard drive to reinstall windows 7 onto the laptop. After going through the process, and the computer applying setting for the first time like when you would buy the computer new, an error would come up: Setup.exe 0xc0000005 and then basically saying application could not start click ok to close or something like that. The setup will finish, but there is obviously something wrong with windows. For example, you can not access the screen resolution option when right clicking on the desktop, which was the first problem i noticed. There were numerous other problems such as this, as well as that the laptop did not recognize it had a wireless internet adapter and wanted an Ethernet cord plugged in. I believe there is something wrong with the windows factory install partition and i am wondering if there is a way to fix this. I dont have her computer with me right now as i am back home but it is an ACER, beyond that i dont know if 32 or 64 bit, but i believe 32 bit
Thanks guys.
