Hi I'm a local field tech for a company and I had a complaint against me today from a client and it got me thinking. Is it routine? I have been a tech for a couple of years now I am a hardware tech for a major computer company and I normally just install parts and go...But this person complained because when I replaced the video card I didn't check his capasitors which had one leaking. So when you local techs are looking at a pc that seemed to have a software problem do you inspect the capasitors? His problem was he lost video when windows loaded normally, in safe mode and bios it was perfect but when it went to regular full loaded windows the screen went black or blue. Does that warrant motherboard inspection?