New Sound Card = NO Sound ???

[blinky88]

I have just installed a new sound card and loaded the drivers on the CD, no sound.

Sound Card details:
Fully compatible with your Surround Sound 5.1 channel computer speaker system
This PCI card uses the C-Media CMI8738/PCI-6-CH-LC chipset
Full duplex 64-bit PCI bus master
Integrated SRS 3D sound technology
Compatible with sound blaster, sound blaster pro and Windows sound system
Advanced MPC-3 compliant input and output mixer
Enhanced stereo full duplex operation
Dual Type-F DMA support
Delta-Sigma data converters
Programmable power management
Hardware master volume control
Center/bass-out
Microphone-in
Line-in
Line-out (Front Speakers)
Rear-out (Rear Speakers)
15 pin standard game/midi port
PCI interface
System requirement: Windows 98/ME/2000/XP

P4 2g socket 478 CPU
Acer M/B chipset sis651
512Mb of DDR PC3200
10g Seagate HDD
Antec 350w PSU
ASUS CD ROM
XP Pro SP3

This computer has no software loaded outside of the bare essentials for the net, I use another PC for work.

 

[Hefemeister]

what sound card is it?
It is possible you may need to download a newer driver for sp3 compatability.

 

[blinky88]

6 Channel C-Media 5.1 Surround Sound 3D PCI Sound Card

 

[Hefemeister]

they have a new driver as of Jan 2009. give it a shot.
CMI8738 Windows XP/2000 CMI8738 driver for Windows XP/2000
C-Media Company Information

Does it show up in device manager?
Are you sure you connected the speakers correctly to the sound card?
Any chance of the volume being muted?

 

[blinky88]

Thanks Hefe, I downloaded that file a couple of nights ago. When trying to install, it asked me to install the PCI card .... it is installed, unable to continue the update ?

 

[Tenenbaum]

First off, uninstall the existing drivers, you will be reinstalling them later.

Secondly, ground yourself before going into the case. (Assuming that your PC is grounded, you can ground yourself by just keeping one hand in contact with the bare metal frame (not a painted or coated surface) of the computer case.)

Thirdly, go inside the case and make sure it is firmly pushed in, make sure all of the gold connectors are connected completely.
Just open it up, and push it down firmly on all sides, but you shouldn't have to push hard at all.

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After trying that, open up device manager by doing one of the following -

* Click Start, click Run, and then type devmgmt.msc
* Right-click My Computer, click Manage, and then click Device Manager.
* Right-click My Computer, click Properties, click the Hardware tab, and then click Device Manager.
* Type the following command at a command prompt:
start devmgmt.msc

_______________________________________

First thing to do once your in Device Manager - Click Action, "Scan for hardware changes".
Now that you've done that, you should see the device under either of the following -
* Other Devices
* Sound, Video, and game controllers

Note, it may have a exclamation point next to it, or a yellow question mark.
Either way, your going to try and install the drivers.

Go ahead and try to install the drivers. Give it a test.

_______________________________________

If it does not work, try the following -
* Disconnect the card from the existing PCI slot, and firmly put it in a different PCI slot.
* Make sure the card is not in any contact with static (From yourself), so make sure to ground yourself to prevent any harm to the card. You can do this by touching a unpainted piece of metal on your case as said above.



Let me know how everything goes, and let me know what you see or what comes up.
Good luck and thanks!

 

[blinky88]

Hi Tenenbaum,

Tried all that, no sound. I finished up installing an old sound blaster card I had sitting on a shelf, it is operating to my satisfaction .... problem solved.

Thanks to all for responding, appreciated.