SP2 Troubleshoot: CD Drive not recognizable after installation

[vnphantom]

Troubleshoot: CD Drive not recognizable after installation

My friend has a Dell Dimension 2400. After he installed SP2, the computer wouldn't recognize the CD Drive at all! The error message read: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)".

Any idea would really be appreciated.

 

[derrmc]

My friend has a Dell Dimension 2400. After he installed SP2, the computer wouldn't recognize the CD Drive at all! The error message read: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)".

Any idea would really be appreciated.

uninstall sp2 and i'm not kidding

 

[vnphantom]

Already did that. Still receiving the same error message...getting frustrated...

 

[derrmc]

Already did that. Still receiving the same error message...getting frustrated...

but your post said sp2

now see if you can do a system restore

 

[vnphantom]

Err...I did also...

Damn, Dell really sucks.

 

[derrmc]

Err...I did also...

Damn, Dell really sucks.

what does it have to do with dell?

remove the cd drive from control panel-hardware-devices,reboot

 

[sippin codeine]

Sp2 is a waste, I aint got it, and I never will, I will wait until sp4 comes out before I risk any conflicts. sp1 is good enough.

 

[Cactus_Melon]

Did your friend have an emulated Cd-rom installed?. It's found that such programs like D-Tools and Alcohol conflict with SP2.

 

[vnphantom]

Yea, he got Alcohol in it. But I already removed it. I'll try to remove the CD-drive from control panel to see if it helps. Thanks alot guys.

 

[vnphantom]

OK, I did remove the CD from Device Management. When the machine booted up, it found the drive again. However, I still received the same error that said it cannot recognize the driver. Hence, the Drive still wouldn't work.

Any idea till this point?