Hello I have a Toshiba Satellite L355D-S7815. Model No.: PSLE8U-00M00W, Serial No.: 88251379Q. I have got a virus and spyware on this laptop, and now it won't respond to any of my commands! (Won't open internet to right page, random offline pop-ups.) Now the internet is busted and it will not work! So I back upped my data to DVD+R. Now I am ready to restore my laptop to its original state. (Yes I have a recovery portion, it is called Recovery). However, I am having some trouble restoring the laptop, I got to the Restore to original settings or whatever. I'm having trouble at this step because it asks if I have a cd, and if I don't. (If I don't, use a factory image cd or w/e). So I stopped there because I have the CD's, but I still have my back-up cd's. I looked online, but there was no solution. So do I have to use the CD's or can I use the recovery portion on the computer? (And then load my data from the backup cd's)? Help please?
-Thanks, James Choi
-Thanks, James Choi