Hey guys I just got a email from Sapphire regarding me getting a replacement for my 4870. (Basically the fan seems messed up because it will spin at 3000rpm at 20% when at 20% it should do something like 1000rpm, so its really loud all the time). In any case after never answering any of my questions and just telling me to send the card in for replacement I start a RMA process. They email me the form to send in with the card but tell me I also need to include $15 for process and return shipping.
That really bugs me because 1. In total I'm gonna end up spending $25-$30 in shipping because the product is defective. 2. I'm already upset because their tech support never answered any of my questions like what the fan rpm should be, temps on the card, is it normal to hear the fan 20 feet away while standing right next to a running refridgerator, any possible thing I could do to fix it myself etc, etc. 3. I'm not sure but I think they want me to ship it to a 3rd party called athlon micro (not advanced micro).
When my OCZ 600w stealthxtream psu failed I just shipped it back to them (on my dime) and they sent me back a 700w modxtream for the hassle, which I thought was really cool of them. Now I'm ok with not getting a upgrade and I'm ok with paying for shipping one way, I would even be ok with paying shipping both ways if they said they would give a free upgrade but as far as I can tell they want me to pay shipping both ways and they'll send me a replacement of the same card.
So I'm wondering is that normal or should I just start avoiding Sapphire now?
Also do you guys think a aftermarket fan would fix my fan problem? I thought about just spending the money on one of those but I thought the card itself controlled fan speed so I don't know if that would actually fix the problem.
That really bugs me because 1. In total I'm gonna end up spending $25-$30 in shipping because the product is defective. 2. I'm already upset because their tech support never answered any of my questions like what the fan rpm should be, temps on the card, is it normal to hear the fan 20 feet away while standing right next to a running refridgerator, any possible thing I could do to fix it myself etc, etc. 3. I'm not sure but I think they want me to ship it to a 3rd party called athlon micro (not advanced micro).
When my OCZ 600w stealthxtream psu failed I just shipped it back to them (on my dime) and they sent me back a 700w modxtream for the hassle, which I thought was really cool of them. Now I'm ok with not getting a upgrade and I'm ok with paying for shipping one way, I would even be ok with paying shipping both ways if they said they would give a free upgrade but as far as I can tell they want me to pay shipping both ways and they'll send me a replacement of the same card.
So I'm wondering is that normal or should I just start avoiding Sapphire now?
Also do you guys think a aftermarket fan would fix my fan problem? I thought about just spending the money on one of those but I thought the card itself controlled fan speed so I don't know if that would actually fix the problem.