NightSurge
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- 2,217
- Location
- Fort Wayne, IN
Ok, I went to work one day and my boss called me in to ask about his home computer which seems to not be getting an internet connection through his wired modem.
So I went to his house, checked the basic things like activity lights, the cables, firewall issues, driver issues, hardware issues, and have found nothing wrong yet. Granted I didn't have anything with me to check for viruses/spamware/registry errors/etc.
What I was able to do, though, is connect to the modem from their PC. I could connect to it, and the page displayed information saying the gateway was "Connected/Open" and the internet was "connected." Then his phone line went out when I was on line with Verizon technical support, so he went to a Verizon store and they said his line went out. His phone line is back up now, but no DSL still. Oh and any/all filters were set up correctly.
Then the next day Verizon sent a technician and my boss said he brought a laptop with him and was able to connect both wirelessly and wired to the internet through his modem. Now I am really stumped. It just randomly stopped getting internet one day last week. The icon says it is connected, and I can get to the modem through the PC just fine, so obviously the cable isn't bad, nor the NIC. What could be keeping the internet from getting all the way to the PC and just stopping at the modem? I thought perhaps a MAC address filter was maybe accidentally blocking his computer, but then how would I connect to the modem to begin with?
Any ideas? He says if it doesn't get fixed soon, he will probably drop it off at my apartment to try some more thorough tests. He was going to take it to Best Buy, so I offered to look at it for free since I know Best Buy would try to take $200 from him for a 3 year old computer.
EDIT: Thanks for the move. I wasn't sure where to put it since I figured the answer probably involved the OS to some degree, but the problem involved networking.
So I went to his house, checked the basic things like activity lights, the cables, firewall issues, driver issues, hardware issues, and have found nothing wrong yet. Granted I didn't have anything with me to check for viruses/spamware/registry errors/etc.
What I was able to do, though, is connect to the modem from their PC. I could connect to it, and the page displayed information saying the gateway was "Connected/Open" and the internet was "connected." Then his phone line went out when I was on line with Verizon technical support, so he went to a Verizon store and they said his line went out. His phone line is back up now, but no DSL still. Oh and any/all filters were set up correctly.
Then the next day Verizon sent a technician and my boss said he brought a laptop with him and was able to connect both wirelessly and wired to the internet through his modem. Now I am really stumped. It just randomly stopped getting internet one day last week. The icon says it is connected, and I can get to the modem through the PC just fine, so obviously the cable isn't bad, nor the NIC. What could be keeping the internet from getting all the way to the PC and just stopping at the modem? I thought perhaps a MAC address filter was maybe accidentally blocking his computer, but then how would I connect to the modem to begin with?
Any ideas? He says if it doesn't get fixed soon, he will probably drop it off at my apartment to try some more thorough tests. He was going to take it to Best Buy, so I offered to look at it for free since I know Best Buy would try to take $200 from him for a 3 year old computer.
EDIT: Thanks for the move. I wasn't sure where to put it since I figured the answer probably involved the OS to some degree, but the problem involved networking.