Teacher + School >>> Laptop + Home - Connectivity Issues.

[Jayce]

I work in a school district. A reading specialist has a laptop. It's a Dell of some sort. She has a laptop cause she does a lot of work at home.

At home, she has cable internet, no router, just a modem, a Dell laptop and a Mac.

Her Dell laptop and the Mac work fine as single users when plugged into the modem.
Her Dell laptop provided by the school does not get online.

She called Comcast, they said it's nothing on their end, which I agree with if she has 2 computers at home that work.

However, she uses the laptop at work, and it's absolutely fine.

I emailed her instructions on renewing her IP and she said it didn't help. Her laptop does not have a firewall on it.

Any ideas?

 

[HjFUN]

I think comcast requires you to install software like I did on my grandparents computer

 

[S0ULphIRE]

Does the laptop get an IP address assigned by DHCP?
Have you tried plugging just the laptop into the modem?
just verifying, can the laptop actually ping the modem and connect?

 

[Jorsoft]

With my Comcast it records the Mac address of the computer(s) it is originally installed on. I'm not sure if you can this just by installing some software but you can clone the mac easily with a router. This article might answer help:

Answer

 

[Kharn]

jayce what mac is it? if its a intel based mac she might be able to set it up as a access point for the laptop.

 

[Jayce]

I just thought of something.

Her laptop is part of the school's domain. Would that interfere?

 

[superdave1984]

If she's trying to log into the domain, I would say yes. But there should be the option to log in locally as well. And it may have a static IP address and user settings or a GPO could prevent it from being changed.

 

[Jayce]

****. This may be a sticky thing to get around then.

The local admin access is for us (administrators) only.

I guess I can create a local user account for her, but this wouldn't work right. Check this... teacher's my documents folder is routed straight over to the server. To my knowledge, if a teacher is out of the building and not on the domain (which connects them to their share folder on the server automatically) I don't believe they'd have access to documents...

****.

 

[DoubleHelix]

It shouldn't matter that the computer is connected to a domain at work. Most business laptops are as well, and people can still connect to the Internet at home and at wireless hotspots.

It's almost definitely a network setting problem. There may have been something configured on it manually so it would connect at work, and that would have to be modified to connect at home. The person who set it up for work would be the best resource to go to for help on this.

 

[Jayce]

It's a brand new laptop. To my knowledge, everything was DHCP. I can't imagine what would be in the way of preventing it from working.

I'm going over later to check it out again.