CD/DVD Reader Freezes When A Blank DVD Is Inserted!

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Squishy435

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So, my friend contacted me about this one..

He said whenever he puts a blank DVD into his drive, it freezes his computer whenever he goes to "My Computer" and tries to explore the DVD.

However, this doesn't happen whenever he inserts a CD.

He is running Windows XP.

Does anybody happen to know what this could be?
 
Does he have a DVD drive or CD drive? Simple i know, but usually the easiest solution IS the solution.

Are these DVD-R or DVD-RW?
Are these DVD+R or DVD+RW?

I've found sometimes in order for the software (mainly Sonic) to recognize the DVD you need to format/erase it.

Has he tried to read the DVD through anything like Windows Media Player, Sonic, etc? Again if it is a RW it may need to be erased first.

What type of Drive is it and what type (brand) of DVD's is he using?
 
Hi i think your computer might be infected or your CD ROM device not working properly it means your computer don't have the CD ROM driver

kuldeep
 
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