Lost DVD/Cd drive....thought I posted earlier???

[lpennington]

I am at my wits end. I have a HP pavilion Entertainment Laptop using vista with dvd/ cd burner that worked great at first. Now the DVD/CD does not show up in "my computer" and will not read ANY disc inserted. I went to device manager and it has yellow sign says "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" I tried updating driver but say no updates available. I tried uninstalling and then reinstalling, same error message, NOW what?

 

[lpennington]

I thought it was an easy problem but no responses..does this mean I need to take it to a shop to get it fixed? Oh I hope not
Linda

 

[carnageX]

Are you able to swap out the drive for a different one? You could always try that to see if its just a bad drive by chance.

 

[DoubleHelix]

I haven't tried this on Vista yet, but take a look.
You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: "error code 31"

 

[KSoD]

Have you done all updates? Have you removed teh device from the device manager and then restarted and see if it will install the drivers then?

 

[lpennington]

did all of the above. not sure what else to do..other than going to the shop..

 

[lpennington]

No I havent swapped the drives out because the message says driver may be corrupted. Also when computer first starts up it will try to read the drive but then it stops..so I can hear the disk drive trying to work

 

[wicked23]

How about going to Hp website and finding the driver associated with the burner and try using that one.

 

[rabthelad]

just a suggestion but have you tried flashing the drive?

 

[lpennington]

Hi rabthelad
can you tell me how to flash the drive? I am really not good at all this but I can follow directions..lol