They are the admin, I think they have even changed users set to admin to make sure, and redid the programs. They said it happens to several programs on and off.
Well we need some definate information from them. Like what they have done with the user accounts and have tried in this situation.
Getting the information 3rd person isnt helping.
Have they tried to uninstall/reinstall? Have they tried running CCLeaner after a uninstall to clean out some files? Are they running the newest version???