Remote Desktop connection

[kfinchie]

I have someone that is RDPing in to their office from home. The configuration is good and is currently running, for me at least. They have a dynamic IP so I am using dns alias. So up untill last week everything was working fine. Then the dns alias got deleted, so I reconfigured it and I am able to access everything just fine. But now the user is unable to get connect from home. I have check spelling, port fowarding, and ip address. Everything in the office is correct. But why all of the sudden can the user not connect? Any ideas on fixes?

btw.. firewall is disabled on both machines and allow remote access.

Thanks.

 

[ECTech]

did you change any of your hardware?

 

[kfinchie]

no, no hardware changes. Only change was instead of using company.dnsalias.com we use company1.dnsalias.com but i have tired different ones none will work.