help with me CD and DVD drives

[bronxblaza117]

so i try to open a DVD and notice that my DVD drive is not listed under "My Computer". I go to Device manager and under properties for both my CD-RW and DVD-ROM it says "Windows cannot initialize the device driver for this hardware. (Code 37)"... what to do? i checked under bios and it is being recognized.

 

[Trotter]

Have you tried downloading new drivers for them? Check the manufacturer's website for them.

 

[bronxblaza117]

so i read up on toshiba's website and it says i do not need to download drivers for its atapi drives.

 

[bronxblaza117]

i have uninstalled them and reinstalled them and still get the same error

 

[peterhuang913]

whats the drive model?

 

[bronxblaza117]

the dvd drive is sd-m1502, not to sure on the cd-rw drive, just says atapi cd-rw

 

[rayaz001]

I have searched this problem for a day and finally found a resolution that was logical and worked.

I quote this answer from Carey Holzman:

"This arises if additional software has gone missing - usually that from a CD burning program that has been uninstalled, but let pointers to it in the registry. Get a registry patch file, cdgone.reg, from www.aumha.org/downloads/cdgone.zip and merge it into the registry and reboot - you should then find the drives and will need to reinstall whatever CD burning package you wish to use. "

sincerely,

Ray