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Here are some of the Frequently asked Pre Sales questions from current clients.
1. Why Techist?
Techist is a US based company with its own dedicated support center.Techist is from SupportPRO the global leader in hosting support business.As your problems will be handled by SupportPRO engineers, Techist can serve all your technical support needs.
2. Why should I trust the services of Techist.com?
Techist.com is owned and operated by Armia Systems, Inc. Armia Systems, Inc is an established Illinois corporation with head quarters in Schaumburg, Illinois. When you are dealing with Techist you are not dealing with a stranger in another continent.
3. Do I get quality service for your amazingly low rates?
As you know high quality is required to keep us in the business for the long haul. Don’t let our low rates fool you. We offer a quality service at competitive rates. We own the support center and do not outsource to third parties like some other providers.
4. Do you provide support only to hosting companies?
No. Though we are specialized in giving support to the hosting companies, we also handle requests from other computer related domains. All you need to do is to provide the reference materials/documents needed for our support personnel to study your operations, processes, issues, resolutions etc.
5. How long have you been in the support business?
We have been providing support to different clients for more than 5 years.
6. Where are you located?
Our corporate office is located at Illinois, Chicago, USA and the support center is located in India. This enables us to comply with the US standards and laws, while maintaining low cost of operations.
7. What is your average resolution time?
The average resolution time depends on the issue, but we commit ourself to resolve the issues in minimum time.
8. Which all commercial control panels are you proficient in?
Our Support personnel are well experienced with
WHM/CPanel
Plesk
Ensim
H-Sphere
Webmin
Alabanza
Direct Admin
Hosting Controller
Helm
Etrinix Command Matrix
9. What are the common web server issues that you deal with?
Common Web Server Issues
httpd.conf problems
.htaccess errors
Password protection issues
Site oriented IP blocking issues
HostNameLookups
Mime types
Apache Handler problems
URL blocking and redirection issues
Secure Cert problems
10. What are the Common System Administration Issues that will be handled?
The following are the common system administration issues that will be handled for you.
Apache/IIS Web Server Operation and Configuration
Blocked Service Handling
Web Statistics Configuration
Log File Analysis
Security Management
Anti-trojan Protection
Firewall Configuration and Management
Kernel Patching and Upgrades
Spam Protection
Kernel Upgrades
11. Do you support all the 3rdParty Software installed on my server?
Yes. We handle almost all classes of third party software installed on your server like ModernBill, HelpDesk systems etc. If you have installed any uncommon third party software, we can support it for you, provided you avail us all the necessary documentation and manuals for the same.
12. Which all Operating Systems do you support?
We are proficient in
Redhat
FreeBSD
Solaris
Debian
Mandrake
Windows 2000
Windows 2003 Server
13. Is my money refundable?
No, once you have subscribed to the service, you will be charged for the same and this will not be refunded at any cost.
14. How secure is my data on your servers?
We store information just enough for the purpose availing you the service you have subscribed to. These information will be stored in encrypted format so that in case of a hack, your data is still protected.
15. What are the Common Mail Issues that you deal with?
Our technicians can effectively handle issues regarding the following mail servers/issues:
Sendmail
Qmail
EXIM
SMTP issues
POP issues
POP-before-SMTP and relay denied issues
Mailing lists
Auto-responders
Client Setup
POP authorization
Anti-spam measures
Email filter issues with Procmail and .forward
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